Refund and Cancellation Policy

Last updated: June 2026

This policy covers (A) Fine Art Print Orders and (B) Photography Shoot Bookings separately.

A. Print/product orders

Prints are made to order — once production begins, orders cannot be cancelled or refunded.
Cancellation requests within [24–48] hours of order placement, before production starts, may be refunded in full.
Damaged or defective prints: contact us within [7] days of delivery with photos; we’ll offer a replacement or refund at our discretion.
We’re not responsible for courier or customs delays.
Approved refunds are processed to the original payment method within [7–10] business days.

A non-refundable deposit/retainer secures your booking date.
Cancellation more than [7] days before the session: deposit can be credited toward a reschedule within [3] months.
Cancellation within [7] days of the session: deposit is forfeited.
One free reschedule is allowed with at least [48–72] hours’ notice, subject to availability.
If we cancel (illness, severe weather for outdoor shoots), you’ll receive a full deposit refund or a free reschedule.
Outdoor shoots affected by unsafe weather will be rescheduled at no extra cost.
Final edited images are non-refundable once delivered.